Shipping & Delivery
How delivery works, how shipping charges are determined, and what to do if delivery details need changing.
Effective from:
Available methods and fees are determined by your delivery area.
Follow order status from your account or available notifications.
Use your order number when contacting us for faster support.
1. Delivery areas
ShooBaby displays active delivery areas through the website and checkout. Coverage may vary depending on courier availability, stock, and customer location.
2. Shipping charges
Applicable shipping charges are shown at checkout after location and address selection. Fees may vary based on area, weight, parcel size, or current promotions.
3. Delivery timing
Any displayed delivery period is an estimate, not a guaranteed appointment unless expressly stated. Timing can change during high-demand periods, holidays, weather events, road conditions, or courier disruptions.
4. Tracking your order
- Check My Orders in your ShooBaby account.
- Use the Track Order page when available for your shipment.
- Keep your order number available when contacting support.
5. Changing delivery details
Contact us as soon as possible if the address or phone number is incorrect. Once the parcel has been handed to the courier, changes may no longer be possible or may cause delays or additional charges depending on shipment status.
6. Failed delivery attempts
If the recipient cannot be reached or the address is unclear, the courier may make another attempt or return the parcel. We may need to reconfirm the address before reshipping.
7. Check your parcel on receipt
If the package is visibly damaged, or the order contains a wrong or missing item, take photos of the parcel and product and contact us promptly with the order number so we can investigate.
