Frequently Asked Questions

Choose the product, quantity, and required options, add it to the cart, then open checkout and select your available address, shipping, and payment choices before confirming.

Actual payment options appear at checkout and may vary by area, order value, and payment-provider settings. They may include cash on delivery, cards, or mobile wallets when enabled.

Do not immediately pay again. Keep the transaction reference and allow time for status reconciliation, then contact us if it does not update. Some banks show temporary authorisation holds even when checkout does not complete.

Enter the code in the cart coupon field and apply it. If it is valid for the products, order value, and period, the discount will appear in the summary.

Use the site location selector and choose an available city or region. Shipping fees, methods, and payment choices update according to the location.

Displayed delivery timing is an estimate and depends on area, stock, courier, and operating conditions. Follow the order in your account or through tracking when available.

Contact us immediately. A change may be possible before fulfilment, but once the parcel is with the courier an address change may not be possible or may delay delivery.

The courier may contact you or retry according to its process. If the parcel is returned to us, we may need to reconfirm the address before reshipping.

Under Consumer Protection Agency guidance, there are cases where a consumer may return or exchange within 14 days of receipt without giving a reason, subject to legal exceptions based on the item’s nature and condition.

Stop using the item if there is a safety concern, photograph the issue, and contact us with the order number. Consumer-protection guidance includes a 30-day framework for defective goods.

It depends on the product, applicable law, and its condition. If opening the package makes restoration to the original sale condition impossible, it may fall within a legal exception. Defective goods are handled separately.

This depends on the store configuration at the time of purchase. An account makes it easier to manage orders, addresses, wishlists, and available benefits.

Review the available options, specifications, and manufacturer size guide where provided. Do not rely on age alone if the product is specified by weight, height, or size.

No. ShooBaby is a retailer. Product information and educational content do not diagnose a condition or replace advice from a doctor, pharmacist, or qualified professional.

If enabled for your account, the rules, balance, and redemption options appear in the rewards or account area. Eligibility may vary by order type and status.