Returns & Exchanges
A clear policy that respects your consumer rights while accounting for the hygiene and safety needs of mother-and-baby products.
Effective from:
For returns or exchanges without giving a reason where the law allows.
For goods that are defective under consumer-protection rules.
Keep packaging, accessories, and proof of purchase where possible to speed up review.
1. Return right within 14 days
According to guidance published by Egypt’s Consumer Protection Agency, where the law applies a consumer may exchange or return a product and recover its value within 14 days of receipt without giving a reason, subject to legal exceptions.
2. Defective goods within 30 days
If a product is defective, the Consumer Protection Agency states that the consumer has a right to exchange or return it and recover its value within 30 days of receipt, subject to applicable legal conditions.
Stop using the product if the defect may affect safety and contact us immediately with clear photos, a description of the issue, and the order number.
3. Exceptions and non-returnable cases
The no-reason return right may not apply to cases excluded by law, including where the nature, characteristics, or packaging of the product prevents return to its original condition, rapidly perishable goods, goods changed by the consumer, or products made to the customer’s special specifications.
For hygiene or personal-care products, opening packaging or removing a protective seal may make a return unavailable where the item can no longer be restored to its sale condition, to the extent permitted by law.
4. Condition of returned products
- The product should preferably be unused and in original condition and packaging, unless the return is due to a defect discovered during normal use.
- Accessories, gifts, and parts supplied with the product should be returned where applicable.
- We may request photos or video to assess damage or a defect before arranging collection.
5. How to request a return or exchange
- Contact us using your account details or the email/phone used for the order.
- Provide the order number, product name, reason, and photos where there is a defect or damage.
- We will explain the next step and return/collection method after reviewing the request.
6. Refunds
Once a refund is approved, it is initiated through the original payment method or another legally/operationally appropriate method. Your bank or payment provider may need additional processing time after ShooBaby initiates the refund.
7. Official consumer rights
You can review the Egyptian Consumer Protection Agency’s guidance for current information on return/exchange rights and exceptions.
