Help & policies
Consumer Rights & Complaints
A practical summary of customer rights and how to escalate an issue clearly and fairly.
Effective from:
1. ShooBaby commitment
We aim to present product, price, and sale information clearly, provide proof of order, and handle complaints, returns, and exchanges in line with applicable Egyptian law.
2. Returns and exchanges
- Egypt’s Consumer Protection Agency publishes a 14-day right to return or exchange without giving a reason where the law applies, subject to exceptions.
- Defective products are covered by a 30-day framework from receipt for exchange or return and refund, according to the published guidance.
3. How to complain to ShooBaby
- Provide your order number and registered contact details.
- Explain the problem and the outcome you are requesting.
- Attach product, packaging, or payment evidence where it helps the review.
- We will review the case and respond through an available contact channel according to the issue.
4. Escalation to the Consumer Protection Agency
If a dispute is not resolved, a consumer may refer the matter to the Egyptian Consumer Protection Agency using its official procedures. The Agency has statutory powers in consumer-rights disputes.
5. Which prevails: policy or law?
If any ShooBaby policy conflicts with a mandatory consumer right under applicable law, the mandatory legal right remains in force.
